Resume Example

Customer Service Resume Example

A customer-focused resume highlighting satisfaction metrics and problem-solving skills.

ATS-optimized format that passes screening systems
Achievement-focused bullet points with metrics
Industry-standard structure and keywords
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Sarah Martinez

(555) 234-5678 | sarah.martinez@example.com | linkedin.com/in/sarahmartinez-cs | Austin, TX

Summary

Customer-focused service professional with 3+ years delivering exceptional support experiences. Proven track record maintaining 95% customer satisfaction ratings while handling high-volume inquiries. Strong communication skills with expertise in problem-solving, conflict resolution, and building positive customer relationships.

Experience

Customer Service Representative2021-06 – Present
Tech Solutions Inc.Austin, TX
  • Handle 50+ customer inquiries daily via phone, email, and live chat, maintaining 95% customer satisfaction rating and 88% first-call resolution rate.
  • Resolve complex customer issues including billing disputes, technical problems, and account management, de-escalating frustrated customers through active listening and empathy.
  • Consistently exceed performance metrics including average handle time under 8 minutes and response time under 2 hours for email inquiries.
  • Recognized as "Employee of the Month" 3 times for outstanding customer service and team collaboration.
Customer Support Associate2019-08 – 2021-05
Retail CompanyAustin, TX
  • Assisted 40+ customers daily with product inquiries, returns, and order tracking in fast-paced retail environment.
  • Processed returns and exchanges following company policies, handling $10,000+ in transactions weekly with 99% accuracy.
  • Trained 5 new team members on customer service protocols, POS systems, and conflict resolution techniques.
  • Contributed to 12% increase in customer satisfaction scores through improved service delivery and proactive communication.

Education

University of Texas at Austin2015-08 – 2019-05
Bachelor of Arts in CommunicationAustin, TX
GPA: 3.5

Technical Skills

Key Skills: Customer Service Excellence | Problem Solving | Active Listening | Conflict Resolution | Zendesk | Salesforce Service Cloud | Live Chat Support | Email & Phone Etiquette | CRM Systems | Microsoft Office Suite

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