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Junior Customer Service Representative Resume Examples (Entry-Level)
February 7, 2026
8 min read
Breaking into Support as a Junior Customer Service Representative is the hardest step in your career. You need experience to get the job, but you need the job to get experience.
So how do you stand out? By focusing on Potential, Education, and Projects.
Essential Sections for a Junior Customer Service Representative Resume
1. Education (Put this Top!)
Since you lack work history, your degree is your biggest asset.
- GPA: Include if above 3.0.
- Coursework: List classes relevant to Customer Service Representative.
- Honors: Dean's list, scholarships.
2. Projects & Portfolio
If you haven't held the job yet, show you can do the work.
- For Tech: GitHub repos, Hackathons.
- For Business: Case competitions, student leadership.
3. Skills
List the hard skills you learned in school.
- Tools: (e.g., Jira, Excel, Adobe, VS Code)
- Soft Skills: Communication, Teamwork, Adaptability.
Junior Customer Service Representative Resume Example
**ALEX TAYLOR**
San Francisco, CA | (555) 123-4567 | alex.taylor@example.com
linkedin.com/in/alextaylor | portfolio-link.com
**SUMMARY**
Ambitious Entry-Level Customer Service Representative with a strong academic foundation in Support. Passionate about contributing to team goals and learning new technologies. Recent graduate with internship experience.
**EXPERIENCE**
**Customer Service Representative Intern | Local Company**
*City, State | Summer 2024*
* Assisted senior team members with daily operations.
* Learned core software and tools used in the industry.
* Contributed to a project that improved team efficiency by 10%.
3 Mistakes to Avoid
- Empty Space: If your resume looks empty, add relevant volunteering.
- Typos: attention to detail is critical.
- Generic Objective: Don't say "Looking for a job." Say "Looking to apply my skills."
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